Best Rate Guarantee
Incredible Value at Our Monterey Bay Hotel
OUR PLEDGE TO YOU
At Portola Hotel & Spa we want to assure all our guests that the best available rates online can only be found in one place and that is at portolahotel.com. Our commitment to our guests includes offering incredible value, a million dollar location, and our promise that when you book online at portolahotel.com you are receiving the best rate available on the Internet. It is our pledge to you that not only will you enjoy your stay with us but the rate you find online at our website is the best available rate anywhere.
While we maintain strict control over our rates by offering only the best rates and most specials through our website, if you do find a lower rate on another website other than portolahotel.com within 24 hours of making your reservation, we will honor the lower rate plus provide an additional 20% off the total reservation value of the day the booking was made. We will proudly adjust your reservation accordingly. To learn more, please read our TERMS AND CONDITIONS.
You must do the following to claim our Best Internet Rate Guarantee:
- Contact Portola Hotel & Spa within 24 hours of booking your room by completing the required information in the Best Internet Rate Guarantee Claim Form.
- Upon its verification of your claim, Portola Hotel & Spa will honor that rate for the nights for which the lower rate was found, plus give you a 20% discount for every night for which the lower rate was found.
- Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.
Here is how our Best Internet Rate Guarantee works:
- Let's assume that you book a two night stay at Portola Hotel & Spa for a $299 per night.
- Within 24 hours, you find a rate of $289 through another website for the same dates and same room type at the same property.
- Complete the Best Internet Rate Guarantee Claim Form to claim the Best Internet Rate Guarantee.
- If we verify that indeed your booking with us is confirmed and a lower rate is available and bookable via another website, Portola Hotel & Spa will honor that rate for the nights for which the lower rate was found, plus give you a 20% discount for every night for which the lower rate was found.
