Meet Our Concierge!

Meet Our Concierge!

One of the smiling faces you see during your stay at the Portola Hotel & Spa is our rock star Concierge, Naiomi Skiles. With over eight years here at the Portola, Naiomi has endless information and tips on now to make the most out of every single Monterey Moment you will experience. We recently sat down with Naiomi and asked her about some of her favorite tips and sites in and around Monterey.

Meet Our Concierge- Naiomi Skiles

What do you love most about your job?

Connecting with our guests on a deeper level than just asking, “How can I help you?”  I truly enjoy learning about all the interesting people that walk through our doors.

What is your favorite thing about the Portola Hotel & Spa?

 I love the family atmosphere. Being an only child, everyone that works here feels like family – a big family, complete with brothers, sisters, aunts, uncles, nieces and nephews!

What is your favorite activity to recommend to families when visiting?

Rock climbing at Dennis the Menace Park in the heart of Downtown Monterey. It’s at a park for children, but the adults can get in on the fun and make it a family-friendly activity.

What is the most commonly asked question by guests when they first arrive at the hotel?

“Are those real trees in the lobby?” And my answer is always, “YES, aren’t they amazing?!”

Portola Hotel Trees in lobby

What is your number one recommendation for guest with an hour to spend in Monterey before departing?

That depends on the individual; for those who prefer to drive, I recommend 17-Mile Drive in Pebble Beach.  If they want to be outside, I recommend a walk down the Coastal Recreation Trail to historic Cannery Row.  If they have children, I recommend renting paddle boats on Lake El Estero. The possibilities for fun, are truly endless here in Monterey!

To learn more about Monterey and begin planning your next visit – go to

Happy travels – see you soon!


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