Hotel Accessibility Features

Monterey Hotel Accessibility

Portola Hotel & Spa takes pride in ensuring each and every guest has a truly remarkable and comfortable experience while staying at the hotel. Our goal is to meet the accessibility needs of guests traveling to and staying at our Monterey hotel. The following outline is provided to inform our guests about the accessibility features our hotel offers.


Portola Hotel & Spa offers well-appointed guest rooms and suites designed to meet your every need. Learn more about Monterey Bay guest room accessibility features.

Hotel Areas Providing Accessibility 

The following areas throughout our Monterey Hotel provide accessibility access:

  • Public entrance
  • Hotel guest registration
  • Guest rooms
  • Hotel Restaurants
  • Swimming pool & Jacuzzi
  • Meeting rooms
  • Outdoor terrace
  • Elevator available to access all ADA accessible guest rooms & meeting rooms

Additional Accessible Features

Portola Hotel strives to ensure each and every guest experience meets the needs and expectations associated with four-diamond service. In addition to accessible access, the Portola offers the following:

  • Closed caption televisions
  • Designated ground level self-parking
  • Accessible van self-parking
  • TTY for guest use
  • Public bathrooms with one larger stall equipped with grab bars for safety & support
  • Ramp access to lower lobby restaurant, terrace, and entrance to the parking garage
  • Ramp access to upper lobby check-in, valet, and elevator access
  • Push-lever to exit side entrance doors towards parking garage, spa building, & pool
  • Automatic doors to enter or exit the lobby in the Main building
  • Automatic doors to enter or exit the lobby in the Main building & Spa building providing access to the parking garage
  • Ramp access from garage to Spa building to access elevators
  • Braille on meeting room signs
  • Wheelchair lift available in Peet’s Coffee

Website Accessibility

Portola Hotel & Spa is committed to facilitating the accessibility and usability of its website,, for people with disabilities. Learn more about Portola Hotel’s website accessibility