Skip to main content

ACCESSIBILITY FEATURES AT OUR MONTEREY HOTEL

ACCESSIBILITY FEATURES AT OUR MONTEREY HOTEL

At Portola Hotel & Spa, we ensure our guests enjoy a comfortable and accessible stay in Monterey, CA. From accessible parking to accessible guest rooms and bathrooms with grab bars, our Monterey hotel is designed so that all guests, including people with disabilities, can enjoy the full Portola experience.
AccessibilityHotel Accessibility

Hotel Accessibility Features

  • Closed caption televisions
  • Designated ground level self-parking
  • Accessible van self-parking
  • TTY for guest use
  • Public bathrooms with one larger stall equipped with grab bars for safety & support
  • Ramp access to lower lobby restaurant, terrace, and entrance to the parking garage
  • Ramp access to upper lobby check-in, valet, and elevator access
  • Push-lever to exit side entrance doors towards parking garage, spa building, & pool
  • Automatic doors to enter or exit the lobby in the Main building
  • Automatic doors to enter or exit the lobby in the Main building & Spa building providing access to the parking garage
  • Ramp access from garage to Spa building to access elevators
  • Braille on meeting room signs
  • Fire alarms for audio & visually impaired are available
  • There are accessible Doorways to all public areas
  • Service animals are accepted
  • There is alternative text signage for all public spaces
  • Accessible Self-Parking spots are available
  • Accessible Valet Parking is available
  • There are accessible parking spaces available (8 feet wide for car plus 5-foot access aisle)
  • The count of van-accessible spaces is 4
  • The count of total accessible Spaces is 9
  • There are accessible parking spaces closest to the accessible entrance
  • The public access area ramps are non-slip
  • All the ramps longer than 6 feet have railings on both sides
  • There is an accessible path of at least 36 inches wide to the check-in the desk
  • There is an accessible path of at least 36 inches wide to the guestrooms
  • There are accessible paths of at least 36 inches wide in all public guest areas
  • There is an accessible elevator
  • The pool has an accessible entrance (ramp, lift)
  • There is sufficient room for guests with mobility issues to maneuver in the fitness center
  • The business center is accessible
  • There are 379 hotel Rooms & Suites
  • There are 14 Accessible Rooms
AccessibilityDigital Partner Commitment

Portola Hotel & Spa at Monterey Bay sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. Sabre's SynXis Booking Engine (SBE), our current product, has been coded to WCAG 2.0 and Section 508 guidelines and standards as of February 18, 2019.

AccessibilityWebsite Accessibility

Accessibility Statement for Portola Hotel & Spa at Monterey Bay

Date: 11/1/2022
This is an accessibility statement from Portola Hotel & Spa at Monterey Bay

Measures to support accessibility

Portola Hotel & Spa at Monterey Bay takes the following measures to ensure accessibility of Portola Hotel & Spa at Monterey Bay:
  • Employ formal accessibility quality assurance methods.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Portola Hotel & Spa at Monterey Bay is fully conformant with WCAG 2.2 Level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions.

Feedback

We welcome your feedback on the accessibility of Portola Hotel & Spa at Monterey Bay. Please let us know if you encounter accessibility barriers on Portola Hotel & Spa at Monterey Bay:
  • Phone: (831) 649-4511
  • Business Address: Two Portola Plaza, Monterey, California 93940

Compatibility with browsers and assistive technology

Portola Hotel & Spa at Monterey Bay is designed to be compatible with the following assistive technologies:
Portola Hotel & Spa at Monterey Bay is not compatible with:
  • Older web browsers: Content may not function correctly on older versions of web browsers that lack support for modern web standards, HTML5 features, or CSS3 properties. Examples: Internet Explorer 6-8, and versions of Firefox, Safari, or Chrome no longer supported by the creators (typically up to two previous versions).
  • Non-standard browser configurations: Uncommon browser configurations, such as highly customized settings, extensions, or experimental features, may conflict with certain web content or accessibility tools.

Technical specifications

Accessibility of Portola Hotel & Spa at Monterey Bay relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
  • HTML
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Portola Hotel & Spa at Monterey Bay, there may be some limitations based on third party entities that are providing data into the site. Please contact us if you observe an issue.

Assessment approach

This website was assessed for accessibility by the following approaches:
  • Self-evaluation at site launch
  • External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 07/01/2024; 06/18/2024; 06/03/2024; 05/27/2024; 05/01/2024; 04/01/2024; 03/01/2024; 02/01/2024; 01/01/2024; 12/28/2023; 12/05/2023; 11/01/2023; 10/01/2023; 09/27/2023; 09/01/2023; 08/01/2023; 07/03/2023; 06/01/2023; 05/01/2023; 04/03/2023; 03/30/2023; 03/29/2023; 03/28/2023; 03/01/2023; 02/09/2023; 02/04/2023; 01/19/2023; 01/02/2023; 12/01/2022; 11/04/2022; 11/02/2022

Date

This statement was created on 9 February 2024 using the W3C Accessibility Statement Generator Tool.

BOOK DIRECT PERKs

NO RESORT FEE

BEST RATE GUARANTEE

FREE WI-FI

ACCESS TO PREMIUM ROOMS

EXCLUSIVE OFFERS

REMIND ME LATER

Form Sucess Message will Come Here