Accessibility
Features at our monterey hotel
At Portola Hotel & Spa, we ensure our guests enjoy a comfortable and accessible stay in Monterey, CA. From accessible parking to accessible guest rooms and bathrooms with grab bars, our Monterey hotel is designed so that all guests, including people with disabilities, can enjoy the full Portola experience.
- Closed caption televisions
- Designated ground level self-parking
- Accessible van self-parking
- TTY for guest use
- Public bathrooms with one larger stall equipped with grab bars for safety & support
- Ramp access to lower lobby restaurant, terrace, and entrance to the parking garage
- Ramp access to upper lobby check-in, valet, and elevator access
- Push-lever to exit side entrance doors towards parking garage, spa building, & pool
- Automatic doors at main and spa lobbies
- Braille on meeting room signs
- Fire alarms for audio & visually impaired
- Accessible doorways to all public areas
- Service animals are accepted
- Alternative text signage for all public spaces
- Accessible parking (9 total, 4 van-accessible)
- Non-slip ramps with railings where needed
- Accessible paths (36+ inches wide) to check-in, guestrooms, and public areas
- Accessible elevator
- Pool accessible via ramp/lift
- Fitness center maneuverable for mobility devices
- Business center accessible
- 379 Hotel Rooms & Suites, including 14 Accessible Rooms
Portola Hotel & Spa at Monterey Bay sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre, who are committed to digital accessibility and compliance. The SynXis Booking Engine (SBE) has been coded to WCAG 2.0 and Section 508 guidelines and standards as of February 18, 2019.
Accessibility Statement for Portola Hotel & Spa at Monterey Bay
Date: 11/1/2022
This is an accessibility statement from Portola Hotel & Spa at Monterey Bay
Measures to support accessibility
- Employ formal accessibility quality assurance methods.
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility. Portola Hotel & Spa at Monterey Bay is fully conformant with WCAG 2.2 Level AA. Fully conformant means the content fully conforms without exceptions.
Feedback
We welcome your feedback. Please contact us if you encounter accessibility barriers:
- Phone: (831) 649-4511
- Business Address: Two Portola Plaza, Monterey, California 93940
Compatibility with browsers and assistive technology
Compatible with:
Not compatible with:
- Older browsers (e.g., IE6–8, outdated Firefox, Chrome, Safari)
- Non-standard browser configurations (custom settings, extensions, experimental builds)
Technical specifications
Accessibility relies on the following technologies:
- HTML
- CSS
- JavaScript
Limitations and alternatives
Despite our best efforts, there may be some limitations based on third-party entities that provide data into the site. Please contact us if you encounter an issue.
Assessment approach
This website was assessed for accessibility by:
- Self-evaluation at site launch
- External evaluation: a recurring automated check via API providing tests for WCAG 2.2 specifications. Ongoing testing was conducted on: 07/01/2025; 06/04/2025; 05/14/2025; 05/01/2025; 04/01/2025; 03/05/2025; 02/05/2025; 01/13/2025; 01/03/2025; 12/23/2024; 12/01/2024; 11/28/2024; 11/06/2024; 10/01/2024; 09/04/2024; 08/01/2024; 07/01/2024; 06/18/2024; 06/03/2024; 05/27/2024; 05/01/2024; 04/01/2024; 03/01/2024; 02/01/2024; 01/01/2024; 12/28/2023; 12/05/2023; 11/01/2023; 10/01/2023; 09/27/2023; 09/01/2023; 08/01/2023; 07/03/2023; 06/01/2023; 05/01/2023; 04/03/2023; 03/30/2023; 03/29/2023; 03/28/2023; 03/01/2023; 02/09/2023; 02/04/2023; 01/19/2023; 01/02/2023; 12/01/2022; 11/04/2022; 11/02/2022
Date
This statement was created on 9 February 2024 using the W3C Accessibility Statement Generator Tool.