Accessibility Website Accessibility Statement

Portola Hotel & Spa is committed to providing a website that can be accessed by all, including users with disabilities.

Portola Hotel & Spa strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS.
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website.
  • We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked by calling (888) 222-5851.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on accessibility at We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

Digital Partner Commitment

Portola Hotel & Spa at Monterey Bay sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. Sabre's SynXis Booking Engine (SBE), our current product, has been coded to WCAG 2.0 and Section 508 guidelines and standards as of February 18, 2019.