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At Portola Hotel & Spa, we ensure our guests enjoy a comfortable and accessible stay in Monterey, CA. From accessible parking to accessible guest rooms and bathrooms with grab bars, our Monterey hotel is designed so that all guests, including people with disabilities, can enjoy the full Portola experience.
AccessibilityHotel Accessibility

Hotel Accessibility Features

  • Closed caption televisions
  • Designated ground level self-parking
  • Accessible van self-parking
  • TTY for guest use
  • Public bathrooms with one larger stall equipped with grab bars for safety & support
  • Ramp access to lower lobby restaurant, terrace, and entrance to the parking garage
  • Ramp access to upper lobby check-in, valet, and elevator access
  • Push-lever to exit side entrance doors towards parking garage, spa building, & pool
  • Automatic doors to enter or exit the lobby in the Main building
  • Automatic doors to enter or exit the lobby in the Main building & Spa building providing access to the parking garage
  • Ramp access from garage to Spa building to access elevators
  • Braille on meeting room signs
  • Fire alarms for audio & visually impaired are available
  • There are accessible Doorways to all public areas
  • Service animals are accepted
  • There is alternative text signage for all public spaces
  • Accessible Self-Parking spots are available
  • Accessible Valet Parking is available
  • There are accessible parking spaces available (8 feet wide for car plus 5-foot access aisle)
  • The count of van-accessible spaces is 4
  • The count of total accessible Spaces is 9
  • There are accessible parking spaces closest to the accessible entrance
  • The public access area ramps are non-slip
  • All the ramps longer than 6 feet have railings on both sides
  • There is an accessible path of at least 36 inches wide to the check-in the desk
  • There is an accessible path of at least 36 inches wide to the guestrooms
  • There are accessible paths of at least 36 inches wide in all public guest areas
  • There is an accessible elevator
  • The pool has an accessible entrance (ramp, lift)
  • There is sufficient room for guests with mobility issues to maneuver in the fitness center
  • The business center is accessible
  • There are 379 hotel Rooms & Suites
  • There are 14 Accessible Rooms
AccessibilityDigital Partner Commitment

Portola Hotel & Spa at Monterey Bay sources Sabre's SynXis booking engine for digital room reservation transactions. We are proud to partner with Sabre as they have also committed to digital accessibility and have taken steps to be compliant with the current standards. Sabre's SynXis Booking Engine (SBE), our current product, has been coded to WCAG 2.0 and Section 508 guidelines and standards as of February 18, 2019.

AccessibilityWebsite Accessibility

Portola Hotel & Spa at Monterey Bay

Date: 11/1/2022
At Portola Hotel & Spa at Monterey Bay we are committed to providing an excellent online experience for all our guests - including those with hearing, vision, and other disabilities.
To ensure this, Portola Hotel & Spa at Monterey Bay strives to substantially conform with Level AA success criteria of the Website Content Accessibility Guidelines (WCAG) 2.1 . Our website is designed, developed, and maintained in accordance with these guidelines, including regular testing.
If you have any difficulty, questions, or would like to report any issues related to the accessibility of our website, please contact us at [email protected] or (831) 649-4511.
Subsequent reports were run on: 03/01/2023; 02/09/2023; 02/04/2023; 01/19/2023; 01/02/2023; 12/01/2022; 11/04/2022; 11/02/2022

Browser Help

Optimize the way you view your web browser. If you have difficulty in reading the website on your screen, you may be able to change the settings on your browser to help you improve readability and visibility of each webpage:
Learn about the Accessibility features of these major Internet Browsers below:

Website Accessibility Features

This website is designed to be fully accessible to all and is designed according to W3C Web Content Accessibility Guidelines (WCAG) 2.1 and conforms to most priority checkpoints which entail some of the following elements:

Navigation Shortcuts

Our website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.

Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group. Please see our Site Map for easy navigation at:

Images Visibility

All content images include descriptive ALT attributes and all purely decorative graphics include null ALT attributes.

Standards Compliance

The site is designed to conform to Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.

Accessibility References

Accessibility Software and Services

The following tools and services are available for free to assist you with viewing and interacting with our website:
  • Click Here for HTML Validator, a free service for checking that web pages conform to published HTML standards.








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