Best Rate Guarantee
Our Pledge to You
At the Portola Hotel & Spa, we want to assure all our guests that the best available Monterey hotel rates online can only be found in one place - at portolahotel.com. Our commitment to our guests includes offering incredible value, a million-dollar location, and our promise that when you book online at portolahotel.com you are receiving the best rate available on the Internet.
We pledge to you that you will not only enjoy your stay with us, but the rate you find on our website is the best available rate anywhere. We maintain strict control over our rates by offering only the best rates and specials through our website. If you find a lower rate on another website other than portolahotel.com within 24 hours of making your reservations in Monterey, we will honor the lower rate plus provide an additional 20% off the total reservation value of the day the booking was made. We will proudly adjust your reservation accordingly.
Before submitting your claim please carefully read our TERMS & CONDITIONS.
How our Best Internet Rate Guarantee works
- Let's assume that you book a two night stay at the Portola Hotel & Spa for a $299 per night.
- Within 24 hours, you find a rate of $289 through another website for the same dates and same room type at the same property.
- Complete the Best Internet Rate Guarantee Claim Form to claim the Best Internet Rate Guarantee.
- If we verify that indeed your booking with us is confirmed and a lower rate is available and bookable via another website, the Portola Hotel & Spa will honor that rate for the nights for which the lower rate was found, plus give you a 20% discount for every night for which the lower rate was found.
Best Internet Rate Guarantee
To submit a claim, you must do the following to claim our Best Internet Rate Guarantee:
- Contact the Portola Hotel & Spa within 24 hours of booking your room on portolahotel.com by completing the required information in the Best Internet Rate Guarantee Claim Form.
- Upon its verification of your claim, the Portola Hotel & Spa will honor that rate for the nights for which the lower rate was found, plus give you a 20% discount for every night for which the lower rate was found.
- Rooms on the other website must be publicly available and bookable on the Internet at the time of verification.