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Jobs in Monterey

Browse Hospitality Careers

Advance your career with our assortment of exciting jobs in Monterey. Applicants are encouraged to apply in person whenever possible. Please apply online only if you are unable to apply in person for our listed hotel careers; we want to see your smiling face!

We accept applications in our office Monday through Friday from 1:00pm to 4:00pm.


Why Start Your Hospitality Career with Portola?

The Portola Hotel & Spa Offers a competitive wage/benefit package which includes Medical, Dental and Life Insurance, Paid Vacation, Sick Pay, 401(k) Retirement Savings Program, Educational Reimbursement Program, and a Complimentary Salad Bar Buffet during Meal Periods.

Resumes may also be faxed to (831) 375-0857. For more information, call (831) 649-2696. 

It is the policy of the Portola Hotel & Spa to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Portola Hotel & Spa will provide reasonable accommodations for qualified individuals with disabilities.


Listings for Management Openings

Department Position Description
Revenue Management Director of Revenue Management

BASIC PURPOSE: To maximize total sales and yield penetration,  thorough proper management of inventories and public space through analytical and technical knowledge of Hotel Reservations System, Sales and Catering Management System, and Front Office System.

ORGANIZATIONAL SCOPE:  Position is responsible for developing and recommending sales strategies, room mix, catering contribution, and pricing.  Responsible for Reservation System, Sales Management System, daily operations, forecasting support, and reporting.  Establish transient room rate contracts, set group ceilings and target rates, and catering minimums and space release policies.

ESSENTIAL FUNCTIONS:

1.         Provide input into the supervising of the Reservations Sales employees:  interview, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communication and recommend discipline, as appropriate.

2.         Develop, implement, monitor, and control all sales strategies.  Conduct Sales Strategy Meetings to ensure the proper mix of Group/Transient and Catering to maximize revenues in both rooms and catering.

3.         Compile data, analyze trends, and communicate to all departments weekly, month end and year end forecasts to ensure appropriate staffing levels are maintained to provide quality of guest services while minimizing expenses.

4.         Assist in developing, implementing, monitoring and controlling annual budget and marketing plans to assist in meeting/ exceeding the overall Hotel goals.

5.         Monitor, control, and communicate inventory levels, room rate restrictions, catering space release policy, and catering minimums to meet business objectives.

6.         Establish, measure, monitor and effectively evaluate processes, policies, and procedures.

7.         Present ideas, expectations and information in a concise, well organized way.

8.         Demonstrate indepth knowledge of market and competetive set through utilization and analysis of revenue management tools to yield fair market share.


Listings for Full-Time Openings

Department Position Description
NIght Audit Night Auditor

Excellent communication and phone etiquette skills required. Must be detailed oriented and have the ability to multitask. Opera software experience a plus; computer literate, 10 key adding machine. Previous hospitality, night audit or accounting experience required. Graveyard shift. 11pm-7am.

Housekeeping Floor Supervisor

To supervise the Room Attendants and Housepersons on the floors. Responsible for cleanliness and service of public areas and guest rooms, report and follow-up on all repair and maintenance needs within your area of responsibility, responsible for the continual training and retraining of new and existing employees. FT position- workign a flexible schedule. 1-2 years housekeeping supervision experience required.

Housekeeping Office Coordinator

Assists in the effective administration of the day to day office operations of the Housekeeping department. Responsible for the coordination of work assignments for housekeeping staff including but not limited to room attendants, housepersons, and turndown attendants. Requires ability to multi task in a fast paced environment. Good communication skills, both verbal and written required. Must possess computer skills. Previous office administration or housekeeping experience preferred.

Housekeeping Houseperson

Must be a team player, professional and have a great attitude. Previous hotel experience a plus. Must have flexible availability and be able to work weekends and holidays. 

Housekeeping Room Attendant

Room Attendants are responsible for maintaining the high level of cleanliness of our guest rooms during and after the guests stay while providing courteous, attentive and efficient service to all guests.  Must be a team player and have a strong desire to work in a fast paced environment. Previous hotel housekeeping experience a plus. Flexible schedule required and must be available to work weekends & holidays.

Peter B's Brewpub Brewery Associate

Peter B's Brew Pub is looking for a passionate Brewery Associate to assist our Brewer in daily operations.

This position will assist with keg cleaning and sanitation, deliveries, account maintenance and any other tasks assigned by the Brewer. Must be able to lift 100lbs on a regular basis.

Great opportunity to be a part of a growing commercial craft brewing operation!

Applicants must be willing and able to work closely with others, be flexible with hours, and have a willingness to learn new techniques and procedures. Must have a valid driver's license and must present a DMV record printout. Must be 21yrs+

Jacks & Peter B's Supervisor Restaurant Supervisor

Take a step away from the ordinary and toward the excitement of Central California's Monterey Bay. The Portola Hotel & Spa, a unique nautical-inspired hotel in Monterey, CA, is surrounded by sought-after shopping and fine dining destinations, spectacular coastal trails and beaches, and the rich historical setting of Old Monterey. Our waterfront hotel overlooking Monterey Bay boasts an ideal location near Carmel by the Sea, Big Sur, Carmel Valley, 17-Mile Drive, and the world-class Pebble Beach Golf Links.

The Restaurant Supervisor will direct all restaurant personnel to perform effectively in their roles.  Lead by example and displays thorough knowledge of all restaurant positions.  Promote complete guest satisfaction through pride in workmanship and by using all aspects of the STAR program.

RECOGNITION – Address guests and employees by name.  Whenever possible, welcome back returning guests and thanks them.

FRIENDLINESS – Greet all guests and co-workers with a warm, friendly smile.  Use every opportunity to initiate guest/employee contact by making eye contact, smiling and saying “good morning”, etc.

PROFESSIONALISM – Handle all guest requests, inquiries and concerns as a professional.  Take the appropriate action to deal with those needs and resolve issues always with the guest’s needs at heart.

RESPONSIVENESS – The needs of our guests will always come first.  Ensure that we anticipate those needs before the guest has to ask and respond promptly to ensure their satisfaction.

REWARDS – Sincerely thank each guest for their business and invite them to return.

Requirements

QUALIFICATIONS

  • Associate’s Degree in related field required, Bachelors preferred.
  • Four (4) years' of experience in Restaurant or Food & Beverage is strongly preferred
  • good written and verbal communication skills
  • Ability to interact effectively with various levels of management
  • Ability to communicate well with staff
  • Demonstrated ability to supervise, motivate, and evaluate staff 

Listings for Part-Time Openings

Department Position Description
Jacks Monterey Busser

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation), the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opened in April 2017, our trendy bar concept features hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Busser’s are responsible for assisting the Server in guest service. They must have good communication skills, the ability to lift, pull and push moderate weight and be willing to work with urgency in a fast paced environment with continual guest contact.

Duties and Responsibilities

  • Responsible for guest service while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Responsible for maintaining work areas and equipment clean
  • Responsible for clearing, wiping down and setting tables with dishes, napkins, silverware, glassware and condiments for the next guest
  • Assists serving staff in delivering food orders to tables
  • Responsible for refilling guest water glasses and coffee cups
  • Maintain sanitation, health and safety standards in work areas
  • Complete food and beverage knowledge and be able to communicate in detail to guests
  • Comply with Portola Hotel & Spa’s standards of conduct
  • Assist bartenders with refilling ice bins, washing glassware, clearing dishes and replacing beverage products when scheduled as bar back 

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Speed, accuracy and attention to detail when dealing with guest orders, plating and delivery of orders
  • Good communication skills, both verbal and written
  • Ability to take anticipate guest needs, take initiative and be a self-starter
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift and carry up to 10 lbs

Education and Experience

  • Previous experience in a restaurant preferred
  • High School Diploma preferred
  • Minimum 18 years of age required

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Jacks Monterey Runner

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Runners are responsible to the delivery of all food with a sense of urgency while maintaining a friendly, courteous and professional manner and adhering to all health and sanitation regulations.

Duties and Responsibilities

  • Responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Detailed and working knowledge of all menu items
  • Ensure guest complaints are addressed and/or forwarded to the manager on duty
  • Open communication with kitchen staff to maintain an orderly line
  • Communicate needs to the kitchen in a courteous, professional and concise manner
  • Knowledge of restaurant section, table and seat numbers to ensure accurate delivery of guest orders
  • Maintain sanitation, health and safety standards in work areas
  • Comply with Portola Hotel & Spa’s standards of conduct
  • Complete food and beverage knowledge and be able to communicate in detail to guests

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Good communication skills, both verbal and written
  • Ability to solve problems quickly
  • Basic computer and phone skills
  • Attention to detail
  • Excellent inter-personal skills
  • Ability to take initiative and be a self-starter
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as related to cash/credit transactions and cash reconciliation.
  • Ability to handle cash accurately and responsibly
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift up to 10 lbs

Education and Experience

  • Previous experience in a restaurant or bar preferred
  • High School Diplomas or higher preferred
  • Minimum 18 years of age required

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Jacks Monterey Server

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

Duties and Responsibilities

  • Responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
  • Responsible for serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
  • Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
  • Responsible for observing guests and responding to any additional requests in a timely manner
  • Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
  • Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
  • Responsible for replacing tableware and linens
  • Set tables for next meal period according to standard
  • Maintain sanitation, health and safety standards in work areas
  • Complete food and beverage knowledge and be able to communicate in detail to guests
  • Comply with Portola Hotel & Spa’s standards of conduct

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Good communication skills, both verbal and written
  • Ability to solve problems quickly
  • Basic computer and phone skills
  • Excellent inter-personal skills
  • Ability to take initiative and be a self-starter
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as related to cash/credit transactions and cash reconciliation.
  • Ability to handle cash accurately and responsibly
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift up to 10 lbs

Education and Experience

  • Previous experience in a restaurant preferred
  • High School Diploma or higher preferred
  • 21 years of age preferred

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

The Club Room Host/Greeter

Exceptional organizational skills required. Must have strong communication and inter-personal skills, ability to handle cash accurately and responsibly.  Micros experience a plus.

The Club Room Server

Must be a team player and have been on a service team. Great attitude and communication skills a must. Previous serving experience required. Micros experience a plus. Food Handler Card required.

Room Service Server

The Room Service Server is responsible for the prompt delivery of orders and amenities to the guest’s rooms and serving the guests in a quick, efficient and courteous manner. Must be able to work a flexible schedule including weekends and holidays.

Room Service Order Taker

A Room Service Order Taker is responsible for taking guest food and beverage room service orders via phone and process the order with the kitchen via Micros.  Must be a team player and have a flexible schedule. Must feel confident and have the ability to work in a fast paced environment. Attention to detail is a must.  Food Handler certificate required.

Peter B's Brewpub Food Server Assistant (FSA)/Busser

Must be professional, team player, be punctual, and have the ability to multi task. Experience in food and beverage preferred. Beer knowledge helpful. Must have or be able to obtain Food Handler Certificate.

Peter B's Brewpub Server

Must have food serving and MICROS experience, be a team player, be punctual, and have open availability to work a flexible schedule. 2 years serving experience preferred. Pub/Beer knowledge is a plus. Food Handler Card required.

Guest Services Porter

Must have a valid California Drivers License and 2 years manual drivng experience. Previous bell/valet experience a plus. Must provide driving history record issued by DMV. Must be available to work weekends and holidays. 11pm-7am shift.

Guest Services Garage Attendant

Responsible for collecting payment for guests parking in the garage and confirming that registered hotel guests were charged for parking during their stay. Maintain garage operating system equipment. Monitor and report the cleanliness of the garage and cashier booth. Basic cashiering functions including balancing of paperwork and closing out shift skills required. Must have open and flexible availability to work as needed due to the changes in business.