Jobs in Monterey

Monterey Hospitality Careers

At the Portola Hotel & Spa we pride ourselves in creating an exceptional experience that exceeds our guest’s expectations. Our guests experience starts with excellent service and that service begins with our team. Advance your career with our assortment of exciting jobs in Monterey.

The image of Portola is one of both an adventurer and an explorer. We feel that this reflects our service philosophy, in that we seek to be innovative and to bring a new level of excellence to the hospitality industry.

Applicants are encouraged to apply in person whenever possible. For more information, call (831) 649-2696.

Why Work Here


Job Application Form

Please complete the Portola Hotel & Spa job application form including the Equal Employment Opportunity form both available for download here.

Completed job applications and Equal Employment Opportunity forms are accepted in the Human Resources Department, Monday through Friday from 1:00pm to 4:00pm. Resumes may also be faxed to (831) 375-0857 or emailed to hr@portolahotel.com.


Management Openings

Food & Beverage

Chef de Cuisine

Portola Hotel and Spa is looking for a highly motivated Chef de Cuisine who is a strong team player who aspires to take the operation to the next level. The Chef de Cuisine must possess strong management and effective communication skills while displaying a passion for the hospitality industry. The Chef de Cuisine must have the ability to manage the pressures and time constraints associated with daily high volume kitchen operation, while taking the lead in all restaurant outlets, banquet operations, and employee dining services. The Chef de Cuisine will be responsible for daily monitoring of food quality, organizing daily production, training/cross training staff on procedures and expected standards and assuring overall food safety and sanitation requirements.

Required: CA Food Handler Certification.  Preferred 6+ years of restaurant, resort, or hotel experience with minimum of 2 years of full responsibility as Sous Chef or Chef De Cuisine and/or Graduate of accredited culinary program.

Full-Time Openings

Housekeeping

Floor Supervisor

The Floor Supervisor is responsible for supervising the Room Attendants and Housepersons on the housekeeping floors. Responsible for cleanliness and service of public areas and guest rooms, report and follow-up on all repair and maintenance needs within your area of responsibility, responsible for the continual training and retraining of new and existing employees. 1-2 years housekeeping supervision experience required.

Houseperson

The Houseperson will be responsible for ensuring the grounds are free of trash/debris/pet waste, exterior of building, garage and surface parking are kept clean. Interiors of all buildings and common areas are clean. Duties include vacuuming, mopping, dusting, polishing, washing windows, cleaning stairwells; assisting directly with all housekeepers and laundry room staff with 'make-ready' as we clean guest rooms. Previous experience preferred, but not required.

Office Coordinator

The Housekeeping Office Coordinator assists in the effective administration of the day to day office operations of the Housekeeping department. Responsible for the coordination of work assignments for housekeeping staff including but not limited to room attendants, housepersons, and turndown attendants. Requires ability to multi-task in a fast paced environment. Good communication skills, both verbal and written required. Must possess computer skills. Previous office administration or housekeeping experience preferred.

Room Attendant

Room Attendants are responsible for maintaining the high level of cleanliness of our guest rooms during and after the guests stay while providing courteous, attentive and efficient service to all guests. Must be a team player and have a strong desire to work in a fast paced environment. Previous hotel housekeeping experience a plus. Flexible schedule required and must be available to work weekends and holidays.

Kitchen

Cook II

A Cook 2 must have the ability to take direction of Chefs and culinary supervisors and execute assigned tasks in a timely manner. Cook 2 must have the skills to run a Hot or Cold line station, as well as, assisting in Banquet operations. Cook 2 must possess a basic understanding of culinary terminology, all cooking techniques, product handling and all tools and equipment used in food production. The ideal candidate will be required to hold a ServeSafe food handling certification, and possess the ability to adhere to these standards, as well as, Portola Hotel and Spa’s strict safety standards. The Cook 2 must have open and flexible availability to work as needed due to the changes in business. Must be able to meet the physical demands of the job. Previous experience is recommended.

Cook III/Banquet Cook

A Cook 3 must have the ability to take direction of Chefs and culinary supervisors and execute assigned tasks in a timely manner. Cook 3 must have the skills to run a Hot or Cold line station, as well as, assisting in Banquet operations. Cook 3 must possess a basic understanding of culinary terminology, all cooking techniques, product handling and all tools and equipment used in food production. The ideal candidate will be required to hold a ServeSafe food handling certification, and possess the ability to adhere to these standards, as well as, Portola Hotel and Spa’s strict safety standards. The Cook 3 must have open and flexible availability to work as needed due to the changes in business. Must be able to meet the physical demands of the job. Previous experience is recommended.

Steward/Dishwasher

The Kitchen Steward must clean and sanitize all equipment, ware and pots and return them to their designated areas.  To keep kitchen clean, free of garbage and to provide assistance to the Executive Chef as needed. Observe safe work habits as outlined in Portola Hotel & Spa policies and procedures. To assist in the plating of banquet food and safe transportation to designated areas.  Retrieval and return of dirty dishes to the dish room.  To properly dispose of all refuse in the prescribed manner as explained in the stewarding policies and procedures. Able to work varied shifts including weekends and holidays.

Security

Security Supervisor

The Security Supevisor is responsible for assisting with the daily supervision and office administration of the security department and to ensure the safety of guests, the staff, and the security of the hotel property. Responsible to perform investigations of incidents that occur on property, and to provide an accurate report that includes all details of the incident. Completes and follows up of Workers Compensation Claims. Responsible for the patrol of the interior and exterior of hotel on a regular basis to ensure that the hotel is secure. Will be on the Safety Committee, attend safety meetings, complete safety inspections of assigned areas, train staff on safety topics, and assist in creating new ways resolve safety issues around the property and promote a safe workplace.


Must have flexibilty to work nights, weekends, and holidays. 2-3 years of experience in Security, Hospitality, Law Enforcement, or Military is preferred. Must have professional appearance, excellent communication skills, multitasking skills, and the ability to manage and motivate employees. Must be trained in CPR, First Aid, and AED

Part-Time Openings

Guest Services

Concierge

The Concierge will be responsible for answering questions, giving direction and making detailed reservations or recommendations. This key position requires knowledge of hotel services, local events and venues and transportation options. As a Concierge, you will be responsible for responding to a wide variety of customer requests and needs to ensure exceptional customer satisfaction.  2+ years of customer service experience required, hotel Concierge experience preferred.

Garage Attendant

Responsible for collecting payment for guests parking in the garage and confirming that registered hotel guests were charged for parking during their stay. Maintain garage operating system equipment. Monitor and report the cleanliness of the garage and cashier booth. Basic cashiering functions including balancing of paperwork and closing out shift skills required. Must have open and flexible availability to work as needed due to the changes in business.

Jacks Monterey

Busser

Jacks Monterey Bussers are responsible for guest service while complying with a sequence of guest service standards to positively impact the guests’ experience, ability to assume a pleasant and helpful attitude towards guests and fellow staff members, responsible for maintaining work areas and equipment clean. Additional responsibilities will include but not limited to; clearing, wiping down and setting tables with dishes, napkins, silverware, glassware and condiments for the next guest, assists serving staff in delivering food orders to tables, responsible for refilling guest water glasses and coffee cups, and maintain sanitation, health and safety standards in work areas. Previous experience is preferred. 

Server

Jacks Monterey Servers are responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience. Ability to assume a pleasant and helpful attitude towards guests and fellow staff members, recommend certain dishes, identify ingredients and explain how various items on the menu are prepared, responsible for serving beverages to guests including alcoholic beverages and checking guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. Additional Responsibilities will include but not limited to; responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system, responsible for observing guests and responding to any additional requests in a timely manner, and responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary. Previous experience is preferred. 

Runner

Jacks Monterey Runners are responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience, ability to assume a pleasant and helpful attitude towards guests and fellow staff members, detailed and working knowledge of all menu items, and ensure guest complaints are addressed and/or forwarded to the manager on duty. Additional responsibilities will include but not limited to; open communication with kitchen staff to maintain an orderly line, communicate needs to the kitchen in a courteous, professional and concise manner, knowledge of restaurant section, table and seat numbers to ensure accurate delivery of guest orders, maintain sanitation, health and safety standards in work areas. Previous experience is preferred. 

Bartender

Jacks Monterey Bartenders are responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner while adhering to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows Portola Hotel and Spa’s brand standards of quality to ensure guest satisfaction. Previous experience in a restaurant or bar preferred. 

Room Service

Order Taker

The Room Service Order Taker is responsible for taking guest food and beverage orders via phone and process the order with the kitchen via Micros. Must be a team player and have a flexible schedule. Must feel confident and have the ability to work in a fast paced environment. Attention to detail is a must. Additional responsibilities may include but not limited to; the prompt delivery of orders and amenities to the guest’s rooms and serving the guests in a quick, efficient and courteous manner. Must be able to work a flexible schedule including weekends and holidays. CA Food Handler’s Card required. 

Security

Security Officer - Overnight

Security Officer-Overnight is responsible for providing protection to guests, employees and hotel property. Patrol and inspect assigned areas of the hotel for undesirable persons and irregularities. Monitor all activities for unauthorized removal of property. Document any security or safety problem on shift reports, incident reports or maintenance reports.  Observe all departmental rules and regulations, dress code and appearance, behave in professional manner; demonstrate a friendly attitude to co-workers and all other hotel staff. Promote guest and employee safety/security through strict adherence to hotel policies and procedures. Maintain certification in CPR/first aid in order to be responsive to guest and employee needs in emergency situations. Prefer current Guard Card certification from the California Bureau of Security and Investigative Services.  Must have open and flexible availability to work as needed due to the changes in business.

The Club Room

Host/Hostess

The Club Room Host/Hostess is responsible for greeting arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess. Additional responsibilities include but not limited to; monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties. Previous experience is preferred. Micro system experience a plus.

Server

The Club Room Server is responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience. Ability to assume a pleasant and helpful attitude towards guests and fellow staff members, recommend certain dishes, identify ingredients and explain how various items on the menu are prepared, responsible for serving beverages to guests including alcoholic beverages and checking guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages. Additional Responsibilities will include but not limited to; responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system, responsible for observing guests and responding to any additional requests in a timely manner, and responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary. Previous experience is preferred. 

On-Call

Security

Security Officer

Security Officer is responsible for providing protection to guests, employees and hotel property. Patrol and inspect assigned areas of the hotel for undesirable persons and irregularities. Monitor all activities for unauthorized removal of property. Document any security or safety problem on shift reports, incident reports or maintenance reports.  Observe all departmental rules and regulations, dress code and appearance, behave in professional manner; demonstrate a friendly attitude to co-workers and all other hotel staff. Promote guest and employee safety/security through strict adherence to hotel policies and procedures. Maintain certification in CPR/first aid in order to be responsive to guest and employee needs in emergency situations. Prefer current Guard Card certification from the California Bureau of Security and Investigative Services.  Must have open and flexible availability to work as needed due to the changes in business.