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Jobs in Monterey

Browse Hospitality Careers

Advance your career with our assortment of exciting jobs in Monterey. Applicants are encouraged to apply in person whenever possible. Please apply online only if you are unable to apply in person for our listed hotel careers; we want to see your smiling face!

We accept applications in our office Thursdays from 1:00pm - 5:00pm.


Why Start Your Hospitality Career with Portola?

The Portola Hotel & Spa Offers a competitive wage/benefit package which includes Medical, Dental and Life Insurance, Paid Vacation, Sick Pay, 401(k) Retirement Savings Program, Educational Reimbursement Program, and a Complimentary Salad Bar Buffet during Meal Periods.

Resumes may also be faxed to (831) 375-0857. For more information, call (831) 649-2696. 


Listings for New Restaurant Openings

Department Position Description
Food & Beverage Server (F&B)

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Servers are responsible for serving guests in the restaurant. They must be personable and able to work in an ever- changing, fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Speed, accuracy, attention to detail, courtesy and anticipation of guests needs are essential.

Duties and Responsibilities

  • Responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Recommend certain dishes, identify ingredients and explain how various items on the menu are prepared
  • Responsible for serving beverages to guests including alcoholic beverages.  Must check guest’s ID to verify minimum age requirement for the purchase of alcoholic beverages
  • Responsible for recording guest orders and relaying orders to the kitchen via P.O.S. system
  • Responsible for observing guests and responding to any additional requests in a timely manner
  • Responsible for computing the cost of the meal and presenting the guest with the check; Accept payments and provide change as necessary
  • Responsible for noticing and refilling salt, pepper, sugar, cream, condiments and napkins
  • Responsible for replacing tableware and linens
  • Set tables for next meal period according to standard
  • Maintain sanitation, health and safety standards in work areas
  • Complete food and beverage knowledge and be able to communicate in detail to guests
  • Comply with Portola Hotel & Spa’s standards of conduct

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Good communication skills, both verbal and written
  • Ability to solve problems quickly
  • Basic computer and phone skills
  • Excellent inter-personal skills
  • Ability to take initiative and be a self-starter
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as related to cash/credit transactions and cash reconciliation.
  • Ability to handle cash accurately and responsibly
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift up to 10 lbs

Education and Experience

  • Previous experience in a restaurant preferred
  • High School Diploma or higher preferred
  • 21 years of age preferred

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Food & Beverage Host

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Hosts are responsible for setting the stage for an exception dining experience by making every guest feel well and demonstrating genuine hospitality towards everyone who walks in the door. They are responsible for seating guests, managing a wait list during high volume, and engaging with guests while they are waiting, being seated, or exiting. 

Duties and Responsibilities

  • Compliance with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff
  • Responsible for greeting guests upon arrival and escorting them to tables
  • Responsible for scheduling reservation in conjunction with managers and F&B coordinator
  • Knowledge and proper use of floor plans including server sections, table/seat numbers
  • Responsible for notifying servers when a table in sat in their section
  • Responsible for maintaining even covers between all servers on the floor
  • Responsible for updating OpenTable with current table covers
  • Responsible to reading Banquet Event Orders, group resumes and reservation notes
  • Responsible for answering restaurant phone within 3 rings and maintain pleasant and professional phone etiquette
  • Responsible to maintain order and cleanliness at host stand and front of restaurant
  • Ensure guest concerns resolved and/or forwards to the manager on duty
  •  Knowledge of menu, wine list, concierge program and all promotions for the restaurant and hotel
  • Complete food and beverage knowledge and be able to communicate in detail to guests
  •  Comply with Portola Hotel & Spa’s standards of conduct

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Speed, accuracy and attention to detail
  • Excellent communication skills, both verbal and written
  • Computer and phone skills
  • Ability to take anticipate guest needs, take initiative and be a self-starter
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift and carry up to 10 lbs

Education and Experience

  • Knowledge of food and beverage service procedures preferred
  • High School Diploma preferred
  • Minimum 18 years of age required

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Food & Beverage Busser

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Busser’s are responsible for assisting the Server in guest service. They must have good communication skills, the ability to lift, pull and push moderate weight and be willing to work with urgency in a fast paced environment with continual guest contact.

Duties and Responsibilities

  • Responsible for guest service while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Responsible for maintaining work areas and equipment clean
  • Responsible for clearing, wiping down and setting tables with dishes, napkins, silverware, glassware and condiments for the next guest
  • Assists serving staff in delivering food orders to tables
  • Responsible for refilling guest water glasses and coffee cups
  • Maintain sanitation, health and safety standards in work areas
  • Complete food and beverage knowledge and be able to communicate in detail to guests
  • Comply with Portola Hotel & Spa’s standards of conduct
  • Assist bartenders with refilling ice bins, washing glassware, clearing dishes and replacing beverage products when scheduled as bar back 

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Speed, accuracy and attention to detail when dealing with guest orders, plating and delivery of orders
  • Good communication skills, both verbal and written
  • Ability to take anticipate guest needs, take initiative and be a self-starter
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift and carry up to 10 lbs

Education and Experience

  • Previous experience in a restaurant preferred
  • High School Diploma preferred
  • Minimum 18 years of age required

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Food & Beverage Runner

Located in the heart of downtown Monterey, adjacent to the Monterey Conference Center (currently undergoing a $60 million dollar renovation) the AAA Four Diamond Portola Hotel & Spa has created a brand new, high volume bar/restaurant, offering lunch and dinner daily.

Opening in April 2017, our trendy bar concept will feature hand-crafted cocktails, draft wine and craft beer from Peter B’s designed to quickly serve our large group conference attendees.

Sourcing local farmers and purveyors from the salad bowl of the world, we’ve built fresh, seasonal menus using the incredible ingredients available throughout Monterey County.

Are you enthusiastic, highly energetic and get a kick out of creating memorable experiences?  Apply on-line today! 

Runners are responsible to the delivery of all food with a sense of urgency while maintaining a friendly, courteous and professional manner and adhering to all health and sanitation regulations.

Duties and Responsibilities

  • Responsible for serving guests while complying with a sequence of guest service standards to positively impact the guests’ experience
  • Ability to assume a pleasant and helpful attitude towards guests and fellow staff members
  • Detailed and working knowledge of all menu items
  • Ensure guest complaints are addressed and/or forwarded to the manager on duty
  • Open communication with kitchen staff to maintain an orderly line
  • Communicate needs to the kitchen in a courteous, professional and concise manner
  • Knowledge of restaurant section, table and seat numbers to ensure accurate delivery of guest orders
  • Maintain sanitation, health and safety standards in work areas
  • Comply with Portola Hotel & Spa’s standards of conduct
  • Complete food and beverage knowledge and be able to communicate in detail to guests

Skills and Specifications

  • Ability to perform job functions in past-faced, high volume environment
  • Good communication skills, both verbal and written
  • Ability to solve problems quickly
  • Basic computer and phone skills
  • Attention to detail
  • Excellent inter-personal skills
  • Ability to take initiative and be a self-starter
  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as related to cash/credit transactions and cash reconciliation.
  • Ability to handle cash accurately and responsibly
  • Ability to stand and maintain a well-paced walk for an extended period of time
  • Ability to lift up to 10 lbs

Education and Experience

  • Previous experience in a restaurant or bar preferred
  • High School Diplomas or higher preferred
  • Minimum 18 years of age required

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

 AA/EOE/M/F/D/V

Listings for Management Openings

Department Position Description
Housekeeping Assistant Director of Housekeeping

Assists in directing the overall Housekeeping and Laundry operations and act as the Director of Housekeeping in his/her absence. Ensures guestrooms and public areas are consistently clean and maintained according to Portola Hotel & Spa standards. Responsibilities include assisting in maintaining par levels for supplies and equipment and replenishing shortages and other business supplies for daily business.  Schedule inspections of all guest rooms and public areas to ensure everything is clean and in good repair. Conduct pre-shift meetings and review all information pertinent to the day's activities with the Housekeeping team. Also responsible for hiring, training, supervising and counseling of department employees. 

Human Resources Director of Human Resources

The Director of Human Resources is responsible for the successful operation and administration of the Human Resource department. The Director of Human Resources must possess the highest level of professionalism and courtesy. The Director of Human Resources’ function is to work with all team members to support the daily operations of the property. The Director of Human Resources must assist managers in aligning the hotel policies and procedures with the overall business objectives. This includes driving results through effective coaching, counseling, implementing hotel strategy, hiring and retention of the best associates, overseeing all associate relations and labor related matters as they relate to federal, state and local employment and civil rights laws. The Director of Human Resources must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.

Requirements

QUALIFICATIONS

  • 5 years combined general Human Resources and supervisory/management experience. Prior hotel experience preferred. Experience within a similarly sized operation is highly desirable.
  • Univeristy/College degree, preferred in related field
  • PHR/SPHR certification is preferred
  • Bi-lingual Spanish speaking preferred
  • Full knowledge of applicable state and federal labor laws
  • Experience with administration of Compensation and Benefit programs
  • Excellent communication skills - oral and written
  • Excellent organizational skills - Proven multi-tasking experience
  • Able to work a flexible schedule, including weekends and holidays
  • Must be highly computer literate in MS Word, Excel, PowerPoint and HR software 
  • Experience with ADP's HR/B, Payroll, and T&A preferred
  • Proven experience in strategy development, implementation and management
  • Proven effective problem solving skills are required
  • The ability to work with a high level of discretion and confidentiality is required. Must possess a high degree of energy, professionalism, personal integrity and respect for diverse populations 

Listings for Full-Time Openings

Department Position Description
Housekeeping Houseperson

Must be a team player, professional and have a great attitude. Previous hotel experience a plus. Must have flexible availability and be able to work weekends and holidays. 

Housekeeping Public Area Attendant

Responsible for the daily maintenance of all hotel public areas- restrooms, lobby, corridors, etc. Responsible for replenishing any/ all items accordingly and where needed. Must be able to stand/ walk for majority of shift and act with a sense of urgency. Must be professional, have great customer service skills and must be able to communicate effectively in English language. One year experience in maintenance/custodial work required.

Kitchen Cook I

Culinary skills required. A Cook 1 will be required to know culinary terminology, tools used in a kitchen and basic safety and sanitation guidelines. Must be proficient in writing and reading English. Knowledege in cooking meats and fish to the correct temperature. Required cooking skills: Sautéing, baking, blanching, frying, roasting and braising. Knife skills: chopping, slicing, mincing, etc.

Housekeeping Room Attendant

Room Attendants are responsible for maintaining the high level of cleanliness of our guest rooms during and after the guests stay while providing courteous, attentive and efficient service to all guests.  Must be a team player and have a strong desire to work in a fast paced environment. Previous hotel housekeeping experience a plus. Flexible schedule required and must be available to work weekends & holidays.

Kitchen Steward/Dishwasher

The primary function of the Steward is to operate all dish washing equipment to sanitize kitchen equipment, dishes, pots, pans, glass, cutlery, etc.  The Steward is accountable for maintaining a high standard of sanitation of all kitchen equipment and to maintain the cleanliness of the kitchen area. Maintain the area organized and stocked of all necessary dishware and all other kitchen equipment. 

Food and Beverage F&B Coordinator

The F&B Coordinator is a non-exempt employee position who is responsible for creating and approving food and drink menus, ordering, taking inventory of stock, maintaining records of purchase and sales and assisting in event planning; and additional duties as assigned. The F&B Coordinator is an essential part to the Hotel and expected to perform his/her duties in a timely and accurate manner in accordance to Portola Hotel & Spa policies, procedures and standards. Promote Guest satisfaction by using all aspects of Portola Hotel & Spa’s Core Values and Service Standards.

Requirements

Qualifications

  • Excellent intra-personal and communication skills
  • Proficiency in Microsoft Office programs
  • Experience in and display of excellent customer service
  • Leadership skills and comfort with giving instructions and leading groups of employees
  • Highly organized with the ability to multi-task, prioritize projects to meet deadlines and manage time effectively
  • Understand new technologies and social media as they apply to the food and beverage business
  • Ability to work individually and on a team effectively
  • Excellent writing skills
  • Ability to problem solve and defuse potentially unhappy guests
  • Excellent phone and email etiquette
  • Flexibility with daily scheduled tasks and ability to change from one task to another quickly and efficiently
  • Associate or Bachelor degree in hospitality, marketing or business preferred but not required. Background of customer service required, preferably in food and beverage.
Executive Office Executive Assistant

Performs administrative duties for executive management. Responsibilities may include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Sensitivity to confidential matters may be required.

Listings for Part-Time Openings

Department Position Description
Jacks Restaurant Food Server Assistant (FSA)/Busser

Must be professional, team player and have the ability to multi task. Experience in food and beverage a plus.  Must have or be able to obtain Food Handler Certificate.

Jacks Lounge Bartender/Cocktail Server

Must have 2 years of bartending and serving experience.  MICROS experience preferred, must be a team player, be punctual, and have open availability to work a flexible schedule. Food Handler Card required.

Room Service Server

The Room Service Server is responsible for the prompt delivery of orders and amenities to the guest’s rooms and serving the guests in a quick, efficient and courteous manner. Must be able to work a flexible schedule including weekends and holidays.

Peter B's Brewpub Food Server Assistant (FSA)/Busser

Must be professional, team player, be punctual, and have the ability to multi task. Experience in food and beverage preferred. Beer knowledge helpful. Must have or be able to obtain Food Handler Certificate.

NIght Audit Night Auditor

Excellent communication and phone etiquette skills required. Must be detailed oriented and have the ability to multitask. Opera software experience a plus; computer literate, 10 key adding machine. Previous hospitality, night audit or accounting experience required. Graveyard shift. 11pm-7am.

Peter B's Brewpub Host/Greeter

Exceptional organizational skills. Excellent inter-personal skills, ability to handle cash accurately and responsibly. Requires good communication skills, both verbal and written. Must be able to speak, read, write, and understand the primary language used in the workplace.  Micros experience a plus.

Reservations Reservations Agent

The Reservation Agent will sale and input future room reservations for corporate, transient and group guests. Provides excellent service to customers while ensuring the highest possible occupancy and revenue for the hotel.

At least one year of customer service experience in a customer service industry or 6 months in a Hotel Front Desk or Reservations role. Computer knowledge a MUST. Opera knowledge a plus.

Security Security Officer

Security officers are responsible for ensuring the safekeeping of guests, staff, building and grounds including but not limited to; patrolling the property, responding to emergency calls, assisting guest as appropriate, preparation of incident and end of shift reports and other duties as assigned.

Must be a team player, professional, punctual and have strong customer service skills. Must possess excellent written and verbal communication skills. 2 years of security experience required. Security industry, hospitality, law enforcement or military experience preferred. A high school diploma or equivalent is required. Basic computer skills is a plus. Must be available to work a flexible schedule including weekends and work an occasional rotating graveyard shift. 

Housekeeping Graveyard Laundry Attendant

Must be a team player, have a great attitude and have a flexible schedule. Must work with a sense of urgency and have great time-management skills. PM shift 1:30am-10am.

Room Service Order Taker

A Room Service Order Taker is responsible for taking guest food and beverage room service orders via phone and process the order with the kitchen via Micros.  Must be a team player and have a flexible schedule. Must feel confident and have the ability to work in a fast paced environment. Attention to detail is a must.  Food Handler certificate required.