Hotel Guide
Monterey Bay Hotel & Travel Guide
Quick Facts
Monterey Travel Tips
- Where is the Portola Hotel & Spa located?
The Portola Hotel & Spa is located in the heart of downtown Monterey, CA. Just steps away from historic Fisherman’s Wharf and the Monterey Bay, our hotel offers 379 newly renovated guest rooms and suites, 60,000 square feet of meeting space with the adjacent Monterey Conference Center, a day spa, and a variety of other amenities, perfect for both groups and leisure guests.
For more information, please visit our Map & Directions page.
- Does the Portola Hotel & Spa have Concierge services?
Concierge services are available Tuesday through Saturday. The front desk can assist with information about the property and the destination. Explore the Destination Guide for information about local dining, attractions, and activities throughout the area.
- How many guest rooms does the property feature?
The Portola Hotel & Spa features 379 newly renovated guest rooms and suites.
For more information about guest rooms, please visit our Accommodations page.
- What types of restaurants are located on property?
Jacks Monterey features California Cultural Cuisine and is open daily for breakfast and dinner.
Peter B’s Brewpub is open Thursday through Monday with Happy Hour from 4pm to 6pm and 9pm to 10pm.
- What type of spa and fitness facilities does the property feature?
Overnight guests have access to the hotel’s spa, Spa on the Plaza. Our award-winning day spa features separate men’s and ladies’ locker rooms and a relaxation lounge. The 6,000 square foot facility offers 11 treatment rooms and an extensive spa menu of more than 40 signature treatments. Spa on the Plaza is open Wednesday through Monday.
The fitness center is open 24 hours a day for overnight guests. Access to the pool and Jacuzzi is available 7am to 10pm for all overnight and Spa on the Plaza guests.
For more information, please visit our Amenities & Services page.
- Does the Portola Hotel & Spa have conference and meeting facilities?
The Portola Hotel & Spa offers 60,000 square feet of meeting space with the adjacent Monterey Conference Center. Our experienced catering, convention services and on site event technology staff will professionally handle all the details of your meeting or special event.
For more information, please visit our Meetings & Events page.
- Is the Portola Hotel & Spa eco-friendly?
The Portola Hotel & Spa is proud to be a green, U.S. Green Building Council LEED® Certified property. We have a history of supporting our environment and have participated in several programs dedicated to conserving environmental resources.
For more information, visit our Eco-Friendly Hotel page.
- Are there laundry and dry-cleaning services at Portola Hotel & Spa at Monterey Bay?
Our hotel offers irons and ironing boards in rooms and suites. We also offer same day dry cleaning service seven days a week with pick-up and drop-off.
For more information, please visit our Amenities & Services page.
- What is the cost of parking during my stay?
The Portola Hotel & Spa offers on-site parking with both in and out privileges. Daily self-parking is available for $22 per day and $27 a day for valet service, plus applicable taxes. Parking rates are subject to change without notice.
For more information, please visit our Map & Directions page.
- What are some of the top attractions near Portola Hotel & Spa?
Some of the top attractions near Portola Hotel & Spa at Monterey Bay are:
- Monterey State Historic Park - 0.2 mi
- Old Fisherman's Wharf - 0.2 mi
- Cannery Row - 1.0 mi
- Monterey Bay Aquarium - 1.6 mi
- Monterey Peninsula Recreational Trail - 7.6 mi
- Monarch Grove Sanctuary - 3.2 mi
For more information, please visit our Destination Guide.
- Is my reservation guaranteed?
Reservations booked directly through Portola Hotel & Spa either online or by a reservations agent must be guaranteed by a credit card when you book your stay. A valid government issued photo ID will be required upon check-in.
- What are the applicable hotel taxes and fees?
Room rates are subject to the following fees per room per night:
- Occupancy Tax: 12%
- CA Tourism Tax: 0.065%
- County Tourism Assessment: $4.00
- CCFD: 4.15%
No resort fees!
- Kids stay free – max child age 17
- Late cancellations: Forfeit one (1) nights room and tax charge unless otherwise stated on the reservation
- No show Reservation: Forfeit one (1) nights room and tax charge
- Early check-in fee: $40 (based upon availability)
- Late check-out fee: $50 (based upon availability)
- What is the closest airport to Portola Hotel & Spa?
The nearest Portola Hotel & Spa airport is Monterey (MRY) Airport, less than 4 miles away. Other airports like San Jose International Airport (SJC) (75 miles) and San Francisco International Airport (SFO) (105 miles) are easily accessible.
For more information, please visit our Map & Directions page.
- Does Portola Hotel & Spa offer parking?
Yes, Portola Hotel & Spa offers valet parking and covered self-parking for guests for an additional fee.
- Does Portola Hotel & Spa have a pool?
Portola Hotel & Spa offers an outdoor plunge pool for an enjoyable swimming session. You can also relax in the Jacuzzi in the cool coastal breeze.
- Does Portola Hotel & Spa offer restaurants and dining?
Portola Hotel & Spa offers two exclusive on-site restaurants that capture the Californian spirit seamlessly. Dine at Jacks Monterey for globally inspired California Cuisine and enjoy a locally crafted beer at the on-site brewery and sports bar, Peter B’s Brewpub.
- Do Portola Hotel & Spa offer meeting and event space?
Portola Hotel & Spa offers 60,000 square feet of flexible indoor space with the adjacent Monterey Conference Center and 60,000 square feet of outdoor event space for meetings, conferences, and celebratory functions.
- What are some of the top amenities at Portola Hotel & Spa?
Portola Hotel & Spa offers a top-notch variety of modern amenities for overnight guests’ access to a 24-hour fitness center, an outdoor pool, and Jacuzzi. The pool features comfortable cabana seating from 7 am to 10 pm daily.
- Is the Portola Hotel & Spa pet-friendly?
The Portola Hotel & Spa is a pet-friendly hotel. A $50 pet fee, per room, per night applies. Pet fees are exclusive of taxes. Two pets per room max; however, we do not have breed or size restrictions. For more information, visit https://www.portolahotel.com/our-hotel/pet-friendly
- What time is check-in and check-out at Portola Hotel & Spa?
Check-in at Portola Hotel & Spa starts at 4 pm, and Check-out is at noon.
- Early check-in fee: $40*
- Late check-out fee: $50*
*Based upon availability.
- What is the cancellation policy at Portola Hotel & Spa?
Reservations must be canceled by 4 pm at least 48 hours before arrival. Late cancellation will result in a charge equal to the first night's room and tax. Modify or cancel direct bookings by calling the hotel Reservations department or using your confirmation number online. Reservations with advanced purchase rates and other limited exclusions will be subject to the rate offer rules communicated during booking. Advanced Purchase rates may be canceled but are non-refundable.