What Our Guests Say About Us

Beautiful property and great service! Will definitely come back!

This hotel is beautiful. The lobby is mesmerizing with the real trees growing up into the overhead ceiling windows. They have a little nook with little kids books that kept my little ones busy while we checked in. The check-in process was easy with the majority done ahead of time with a link they sent via text. Make sure to complete the pre check-in to make ethe check-in quick. I was stuck in a long line with people spending 10-15 minutes at the check-in because they hadn't done the pre check-in. The location of the hotel is so good. It is in walkable distance to Fisherman's Wharf and you can pretty much walk down to find cute eatery's. It's also a very short drive to the aquarium and Cannery Row. The rooms are nice and airy. Very simple coastal feel to the decor which I like. The rooms have large sweeping windows with shutters as blinds. The room has plenty spacious for my family of 4. The bathroom was "clean", but not the cleanest I've seen. The shower handle definitely needed to be wiped down as you could see the mineral build up. Other than that, no complaints. Definitely recommend staying at Portola when you are in Monterey!

This hotel is beautiful. The lobby is mesmerizing with the real trees growing up into the overhead ceiling windows. They have a little nook with little kids books that kept my little ones busy while we checked in. The check-in process was easy with the majority done ahead of time with a link they sent via text. Make sure to complete the pre check-in to make ethe check-in quick. I was stuck in a long line with people spending 10-15 minutes at the check-in because they hadn't done the pre check-in. The location of the hotel is so good. It is in walkable distance to Fisherman's Wharf and you can pretty much walk down to find cute eatery's. It's also a very short drive to the aquarium and Cannery Row. The rooms are nice and airy. Very simple coastal feel to the decor which I like. The rooms have large sweeping windows with shutters as blinds. The room has plenty spacious for my family of 4. The bathroom was "clean", but not the cleanest I've seen. The shower handle definitely needed to be wiped down as you could see the mineral build up. Other than that, no complaints.